FAQ

We accept payment through all Visa/Master/Maestro Debit cards, Visa/Master/Amex Credit cards, Netbanking, EMI and Wallets of all major banks.

No, Cash On Delivery option is not available for now.

If COD option is available, it is mentioned on the particular product page against the Deal Price (refer to the screenshot below). However, if case of any special discount or offer, COD may not be available.
buyer

Payment can fail due to a technical glitch or due to incorrect payment credentials.
If the amount has been deducted from your account with no order confirmation, please do not place a second order for the same product. Within 48-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS.
However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement showing the deducted amount.
Please rest assured that your amount will be refunded to you in case of failed order transaction.

The returns policy of 5 days replacement for Items is applicable for all orders.

All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product’s return/replacement policy.
No Returns categories: Socks, Clothing Freebies, Home Care, Beauty and Grooming, Gift Cards, Wax, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables
No Returns

Note :-Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

If you’re facing any issues with a product purchased on WudBox, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a WudBox (or partner) personnel may visit your place.The seller will arrange for a replacement if the issue has not been resolved.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.

Your product will be checked for the following conditions.
Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
Complete Product
All in-the-box accessories, freebies and combos (if any) should be present.
Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable).
Undamaged Product
The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging
Product’s original packaging/box should be undamaged.

You can return an order by following these steps:

a. Create a Return Request

  • Log into WudBox
  • Go to ‘My Orders’
  • Click ‘Return’ to open the Return Request form
  • Select ‘Replacement’ or ‘Refund’

b. ‘Item to be Returned’ is picked up
The item you wish to return will be picked up from your doorstep.

c. Replacement/Refund Initiated
In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

Important:

  • Please ensure that the correct and complete product is sent
  • The product should also be in unused, undamaged and original condition
  • Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories

Returns are subject to the return policy that is applicable to the product category and the respective seller.

We allow exchange on items such as Apparel and Footwear, you would have to courier the product to the address provided to you at your own expense.

We hope you understand that the product cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Please go to the product page, where you can see the respective policy against each Seller offering that product.

There are certain scenarios where it is difficult for us to support returns

  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it
  • Products with tampered or missing serial numbers
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
  • Made-to-order / custom jewellery
  • Fragile items, hygiene related items

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when

  • Seller cannot provide replacement
  • In-line with Buyer Protection, when a dispute has been ruled in your favour
  • Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller’s Returns Policy.

Once a replacement request is created, we send you an email to provide details about the replacement.

The replacement/refund is initiated after the originally delivered item is received.

If you don’t get the return within the promised date, contact us immediately.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

Please call us to cancel your return request and we will do the needful. In case the replacement is not dispatched you can retain the product.

Replacements/Exchanges are subject to availability of stock with the seller. If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided after the original product is received.

 

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