Here are a few guidelines to ensure that the customers have an amazing experience with your products and shop:

  1. The description of the product must match the actual product in every detail.
  2. It is mandatory to mention the dispatch time for the products while uploading the products and their description
  3. Product stock quantity must be mentioned while uploading the products(not applicable on made to order products) and to timely updated
  4. Order intimation will be sent through email along with the customer invoice.
  5. Packaging of the product has to be neat and clean and in a waterproof packet.
  6. A copy of invoice needs to be kept inside the parcel for the customer.
  7. After packing your parcel kindly use the folded invoice to attach the shipping address of the customer on the parcel.
  8. Your product must be dispatched within the dispatch time mentioned by you.
  9. Product to be marked shipped the same day of dispatching the order.
  10. It is mandatory to share the tracking details on [email protected] the same day after shipping. Please follow the below format for sending such email: Email Subject: Order No. xxx Tracking Details; Email Body should contain: Order No. – xxx; Courier Company – xyz; Tracking No. – xxx
  11. In case an order is cancelled by the seller because of unavailability of products which is not updated by him/her in the stock quantity the payment gateway charges (2% of the invoice amount) would be charged for for transaction done by customer through online banking.
  12. In case you fail to dispatch the order in the mentioned dispatch time and the customer wants to cancel the order on that ground, payment gateway charges (2% of invoice amount) would be charged to you if the customer has paid by online banking.
  13. The product should look similar to the picture uploaded, in case of any discrepancy and if the customer wants to return on the basis of a big difference in the product received the payment gateway charges (2% of invoice amount) would charged to you.
  14. The amount due to you would be transferred within 5 days of receipt of the product by the customer.
  15. Your registration details must be up to date and any changes must be intimated to us via email on [email protected].
  16. We consider the bank account mentioned on the cancelled cheque uploaded by you as your account details. In case of any differences or changes, you must intimate us in advance.