REFUND AND REPLACEMENT POLICY
We at WudBox assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extend our extensive support at all times to guarantee quality of products bought at our website and app. We offer a 5-day return on all the products bought on our website. Products should be returned in the original condition.
Returns/Replacement will be accepted under the following conditions:
- Defective/Damaged Product
- Product significantly different from the Product’s Specifications
- Wrong Color/ Size/ Style
- Incorrect Quantity
- Wrong Product Delivered
- Part of Product is missing
Returns/Replacement will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Consumable product
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories.
- Serial Number is tampered
- Defective/damaged products that are reported after 5-days.
- Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
- Product is used or worn or altered
- Products which are mentioned as non-returnable by the seller
Categories not eligible for Return/Replacement:
- Healthcare Products
- Customized/Made on Order Products
- Undergarments, Lingerie, Swimsuits, etc.
- Perishables including Flowers, Edibles, etc.
Please file a Return Request with WudBox Customer Support within 5 days of Delivery if the above conditions are met. You can file a return request at your WudBox account.
Use following steps: Sign-In -> My Account -> Order History -> Request Return.
Return request will be reviewed by WudBox, request will be shared with the seller for his/her approval. After approval, we will ask you to dispatch the product and you will receive the packaging instructions, return address and documentation needed, in a separate email from us. Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Mention the Order number on the packet along with the Address (as mentioned in the email by us) before handing over the packet to the Courier Company. Share a copy of the courier receipt with us, evidencing the dispatch of the product. Once the product is received, it is verified against your claim and refund is initiated after that.
You will receive an email from us once we receive the package. In case you do not get a confirmation from us regarding receipt of the returned product, you are advised to track the shipment with the courier service provider to which, you have handed over the product. You can also track the package on courier’s website.
We initiate the replacement or refund within 2 working days of receiving the product. It takes between 1 to 3 weeks from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected. You can also track the status of your return request by sending an email to us or replying to the email received from WudBox support. Post receipt of your Return request, we keep you updated on way forward, like approval or rejection of return, product receiving and refund. You can be assured that we are working on your request.
For Bank Refund, it may take up to 2 weeks, for the amount to get credited in your account, after we have initiated the refund. The refund may get delayed or declined if the product received by us is not as per your claim or in case of missing Order ID on the package. Time taken to process the Refund may vary depending on the mode of payment. Please refer to the list below:
◦ Net banking: 4-5 Business days
◦ Debit card: 7-9 Business days
◦ Credit card: 15 Business days